Payments for Services & Refunds
Our Terms and Conditions are provided as a guide of what is expected of our clients. Payment for services is due in full prior to or at the time of service unless other arrangements have been made. We currently utilize STRIPE to secure and process your credit card information. If you will be paying by check or cash you can send the payment with your broker If you are not available. If we are unable to contact you, we will need to reschedule or cancell your appointment and you will be charged a cancellation fee of 50% of the price of the inspection fee.
We gladly accepts payment in the following forms: Cash, Personal Check, and Credit Cards. Please make checks out to the Company name listed on our website Advanced Inspection Services Inc.. Should a check be returned, a $35.00 Returned Check Fee will be added to your account. We do not accept post dated checks.
Recurring Clients - If paying by check or cash on a regular basis, please leave all payments for services on the kitchen counter. We pride ourselves in giving superior service to our clients. We go above and beyond to make sure you are completely satisfied with our service. If you are dissatisfied with our service for any reason, please contact us as soon as possible to let us know how we can be of better service to you.
In the event a payment arrangement was made and an invoice was sent, we may charge a late fee for any amounts which are not paid when due. The late fee will be $35 for each incident. Customers shall also be responsible for all costs of collection (including reasonable attorneys’ fees) to collect overdue amounts.
Cancellations or Re-scheduling
As a general a cancellation fee of 50% will also apply if you do not cancel at least 24 hours in advance of your scheduled inspection.
If you need to cancel or reschedule your inspection please give us at least 24 hours notice. Please consider our scheduling/preparations and that we are reserving a time slot for your inspection. A fee of 50% of the cost of the inspection will be applied to all accounts that are not canceled/rescheduled at least 24 hours before your scheduled day.
Anything listed under the “Services” tab on our website as things we do not do, is a service limitation. Please make sure you are aware of all of those items.
It is to the clients advantage to have the home picked up as much as possible allowing us to be able to get to all areas so that we can optimize your inspection.
We reserve the right to adjust client rates at any time. You will be notified prior to any price increases.
When entering into an agreement for services with us, you agree not to solicit for hire any staff member introduced to you by us for any home-related services. If you are found to have solicited one of our staff members, please be advised that our referral/ training fee is $5,000 payable to the company name listed on our website immediately upon employing our staff for any services to your home/ business. The Inspector(s) will also be immediately terminated.
We will take pictures of your potential home. Pictures will be for our reference only and will not be publicized without your consent. Images will be focused on the room and or damage we may find and will not be focused on personal property unless it is your personal property that was damaged and is required by our insurance to process a claim. If we wish to use pictures of your home, we will contact you directly before doing so. At no point will any image include images of any person living in the home. We do respect your right to privacy.
We and our affiliates may send you confirmation and other marketing emails to the email you provided regarding your project and other home services offers.
Text Messages and Phone Calls
You agree and authorize us, to deliver marketing calls or texts using automated technology to the number you provided regarding your project and other home services offers.